How can we help?

Here are the answers to the most common problems. If that’s not enough, write to us: a person from the Fablee team will reply.

To help you faster, tell us which phone or tablet you use, the version of the app and the title of the story.

Common problems

• I can’t hear the story

  Check the volume and that the phone isn’t on silent. If the story is playing on a TV, tap “Listen on” in the player and choose “This phone”.

• Listening without internet

  Open a story and tap “Download to listen offline”. Downloaded stories play without a connection for 30 days, and the app renews them whenever you are online.

• Account and favourites

  Sign in with email, Apple, Google or Amazon to find your favourites and your family’s profiles on every device.

• Deleting your account

  In Account, tap “Delete account”: the account and its favourites are erased for good. You can also ask us by email.

• TV, car and Alexa

  From the player you can listen on Chromecast and Google TV; in the car, use CarPlay or Android Auto. With Alexa, say: “Alexa, ask Fablee to tell me a fairy tale.”

• Privacy and data

  We collect very little and sell nothing. The privacy policy explains what and why; for any request about your data, write to us.